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Help Center

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For information or support regarding products, product parts or registration, contact us:

   Phone: 952-435-1080 Toll Free (US Only): 1-866-272-5274 
   Fax: 952-435-1088
   Email: service@regalo-baby.com

Hours of Operation:
Monday - Thursday: 8:30 - 5pm CST
Friday: 8:30am - 2:30pm CST

Address:
3200 Corporate Center Drive
Suite 100
Burnsville, MN 55306

You can download PDF instructions for all products here!

All Safety Gates

Guardian Safety Gate Instructions 
Guardian (Extra Tall) Safety Gate Instructions
Easy Open Safety Gate Instructions (Model #1185) 
Easy Step Safety Gate Instructions (Model #1158, 1160, 1165)
Easy Step (Extra Wide) Safety Gate Instructions (Model #1164)
Easy Step (Extra Wide - Black) Safety Gate Instructions (Model #1164B)

Easy Step (Extra Wide - Platinum) Safety Gate Instructions (Model #1166P)
Easy Step (Extra Tall -White) Safety Gate Instructions (Model #1666)
Easy Step (Extra Tall - Black) Safety Gate Instructions (Model #1166B)
Easy Step (Extra Tall - Platinum) Safety Gate Instructions (Model #1166P)
Widespan (Extra Wide) Safety Gate Instructions (Model #1158, 1160, 1165)
Widespan (Extra Tall) Safety Gate Instructions (Model #1154)
Home Accents Safety Gate Instructions (Model #0310)
Home Accents (Extra Tall) Safety Gate Instructions (Model #0320)
Flexi (Extra Wide) Safety Gate Instructions (Model #1175)
4-in-1 Play Yard Safety Gate Instructions (Model #1350)
Maxi (Super Wide) Safety Gate Instructions (Model #1190)
Top Of Stairs Safety Gate Instructions (Model #1230, 1240)
Top Of Stairs (Extra Tall) Safety Gate Instructions (Model #1235)
 Extra Wide Assembly Gate Instructions (Model #1161)
Extra Tall Assembly Gate Instructions 
(Model #1167)

Easy Step Hands Free Safety Gate Instructions (Model #1705)

All Bed Rails

Swing Down Crib Rail Instructions (Model #2015)
Swing Down Bed Rail Instructions (Model #2020)
Swing Down (Extra Long) Bed Rail Instructions (Model #2220)
Swing Down (DoubleSided) Bed Rail Instructions (Model #2250)
Hideaway Bed Rail Instructions (Model #4010)
Hideaway (Extra Long) Bed Rail Instructions (Model #5010)
Hideaway (Double-Sided) Bed Rail Instructions (Model #6010)

Portable Beds

My Cot (Blue) Bed Instructions (Model #5001)
My Cot (Pink) Bed Instructions (Model #5005)
My Cot (Deluxe) Bed Instructions (Model #5007)

Booster Seats

Easy Diner - Hook on High Chair Instructions (Model #2662, 2882)
My Chair - Portable Booster Seat Instructions (Model #3510)

Travel

Travel Tray - For Car Seat Instructions (Model #9001)

 

Frequently Asked Questions

 

Q: I just took my gate out of the box and noticed there is a gap between the handle and the gate. Is this a defect?

A: This is NOT a defect, it’s just the way your pressure mounted gate looks before it’s installed. Once installed properly, the gate will align and the gap will decrease.

 

Q: Is it okay to pressure mount my gate at the top of a staircase?

A: When using your gate at the top of stairs, you must use the included wall cups.  Refer to your instruction booklet for proper installation.  Improperly installing your gate or only using the pressure mount system at the top of stairs could result in the gate becoming unstable or dislodged.

 

Q: How many extensions can I use on a gate?

A: For our pressure mounted gates, it is strongly recommended that you only use two extensions at a time.  If you would like to use more than two extensions, you must use the wall cups that were included with your gate.

 

Q: Where can I purchase extensions for my Regalo gate?

A: You can purchase extensions right here on the Regalo website. Simply click the extensions tab at the top of this page and choose the proper extension.  If you need help deciding what extension you need, or if you don’t see it listed, please call our customer care line at 952-435-1080.

 

Q: Are additional extensions available for every gate?

 A: Unfortunately not. Please refer to our extensions page to see if extensions are available for your gate.

 

Q: What should I do if my product breaks?

A: Discontinue use immediately.  Call our customer care team at 952-435-1080 to see if your product is still under warranty or to order replacement parts.

 

Q: Are the spindle rods supposed to thread into the holes or slide in?

A: The spindle rods do not thread into the holes. The rods will slide into the holes on the side of your gate. You then spin the knobs on the spindle rods to pressurize your gate.

 

Q: What is your warranty policy?

A: We offer a 90 day warranty on all of our products.  If your product is damaged, please call our customer care team at 952-435-1080. If you intentionally alter or disfigure you product in any way your warranty is void.

 

Q: What kind of bed can your bed rails be used on?

A: Bed rails can be used on up to a queen-size mattress. Bed rails must be used with a box spring. Two single bed rails should not be used on the same bed.  The Regalo Double Bed Rail does allow two bedrails to be installed on the same bed.


Q: How do you attach the easy diner seat to the metal frame?

A: The metal arms of the frame must slide in through the sewn pocket sleeves that are located under the Velcro straps. Watch our Easy Diner demo video for further installation instructions.